To find out how to send in your product please click here. They also replaced the dust cover door at the front of the machine. Than I should be grateful to you if you could give me a way to contact this person if necessary.īelow is the contact details for the Nikon UK service centre where my scanner was cleaned and serviced a few weeks ago.
This why I had this message that I don't precisly remember, about the USB connections of my PC being not powerful enough to allow the use of my scanner.Īt this very moment, I don't know anybody in France, able to do so. I followed the instructions already referenced. If we're still talking about the Nikon doesn't it connect with firewire only, and not USB? Same here. I also recently November had the scanner serviced by Nikon UK and they replaced some parts. The Silverfast software provides the drivers for the scanner. I'm not sure why an AC-powered scanner would need to draw much USB power, but if that is the issue, you might be able to solve it by plugging the scanner into a powered USB hub. This might happen if you have other devices that need power connected to the same internal or external unpowered hub. Getting your Nikon scanner working under Windows 10 Hi, you say you are using your sanner on W I tried with Silver Scan 8 and was stopped by a message telling me that the USB port was not strong enough for that? It might have been a message telling you that your device is trying to draw more power than the USB port has available. So many difficulties make me despair to be able to use this scanner one day. The retailer is now going to try Windows Vista. I ordered an old laptop, but the problem is to find on which version of Windows the scanner can work. You have to buy Vuescan, but Linux is free and they work well together. You also use Vuescan with Linux, which is what I do.